Posts tagged customer service
Saks Extends Associates’ Knowledge, Expertise to Curated Online Service

“Saks’ latest endeavor introduces a consumer offering that brings the retailer’s in-store experience directly to its online shoppers. Through the initiative, consumers can connect with Saks Associates around the clock, every day of the week, to reap the benefits of its personalized services. For the online service program, Saks teamed with retail technology firm Salesfloor.” Read more at Luxury Daily.

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New Nail Services Offer Polish Without the Price

“A growing crop of stylish, well-appointed salons and services are now making a manicure as accessible as Drybar has made the blow out. While it’s not entirely surprising to see a new breed of spiffed-up but accessibly-priced salons and services emerging in New York and Los Angeles, experts believe the trend is much wider. Karen Grant, NPD beauty analyst, believes it has to do, in part, with growing interest in service experiences.” Read more at Business of Fashion.

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Better Clienteling Will Help Retailers Improve Sales, Service: Report

“According to a new study by Yes Lifecycle Marketing, many retailers are still unwilling or unequipped to tailor customer service to the individual. The study looks at retailers in a variety of different sectors and finds that many have not sufficiently tracked clientele and are thus unable to provide sales associates with the personalized data that will help initiate and close a transaction.” Read more at Luxury Daily.

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Angry Sephora Customers Invent Mass Returns As a Form of Consumer Protest

“What happens when a retailer encourages customers to buybuybuy in order to rack up rewards points for a special event, and then that event turns out to be a massive disappointment? If you’re the super-loyal, big-spending Sephora customers who tried to take part in the beauty retailer’s recent Epic Rewards promotion, you pack up all of your recent purchases and bring them back to the store.” Read more at Consumerist.

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